Chattogram
Primary desk for vessel calls, anchorage work and separately instructed marine support.
Working With Ship Principals in Bangladesh
Tell Chittagong Port Agent (CPA) who is appointing the service and what CPA must arrange in Bangladesh. State the represented interest, service, vessel or equipment reference, location, timing, paymaster, approval contact, and reporting recipients. CPA opens the local file, identifies missing facts, and reports until close-out.
- APPOINTING PARTY
- Appointment
- REPORTING LINE
- Cost approval
- APPROVAL CONTROL
- Operations update. Close-out
Appointing Parties
Who Sends the Instruction
Appointing Parties
- Vessel-call agency, owner-side attendance, surveys, spares, repairs, changeover and recycling work stay under the service actually instructed. Review OPA Service →
Ship Owners
- State the represented interest, vessel and cargo or voyage reference, port, timing, paymaster and the events that require reporting. Send Vessel-Call Details →
Charterers and Operators
- State whether CPA should manage the vessel call, husbandry, spare movement, survey, crew case, repair, or another technical attendance. Choose a Service →
Ship Managers
- Send the crew nationalities, joining or off-signing plan, flight plan, vessel position and ETA/ETD so the crew desk opens the correct account line. Send Crew Change Details →
Manning Companies and Crewing Agencies
- Send the local agency or movement requirement against the relevant service so the correct desk and account line are opened. Compare Service Routes →
NVOCC and ISO Tank Principals
First Message
What the Desk Needs for the First Reply
Send the facts needed to identify the instruction and next decision. Confidential documents follow after the Duty Desk confirms the business channel.
Who Is Appointing
Company, represented interest and the contact authorised to confirm scope.
What Must Be Handled
Required service, vessel or equipment reference and the immediate operating issue.
Where and When
Chattogram (Chittagong), Mongla or Matarbari, together with ETA, working window or required date.
Who Approves Cost
Paymaster, invoice recipient, approval contact and any same-day decision deadline.
Who Receives Updates
Operational recipients and any owner-only or restricted distribution.
What Is Needed First
State the immediate answer required from the desk rather than sending a long background email.
Confidential documents: Send only the non-confidential opening facts in the public form. Keep detailed files for the controlled follow-up.
Desk Updates
What the Principal Receives
The service determines the update. CPA keeps the instruction, approval line, reporting recipients, and outstanding items clear throughout the assignment.
Instruction Acknowledged
CPA confirms the responsible contact, accepted scope, and missing facts.
Cost Requiring Approval
CPA states the work required, responsible provider, operating effect, cost basis, and approval deadline.
Live Operating Position
CPA reports the confirmed position, delay or exception, next responsible party, and next update point.
Assignment Close-Out
CPA returns the agreed service records, approved local costs, and every item still outstanding.
Appointment Boundaries
Confirm Authority Before We Place Local Orders
The represented interest, service scope, payer and approval contact must be clear before CPA commits a separate local service or third-party cost.
Quotation or PDA
A quotation, PDA or local-information reply records the facts and assumptions available. It does not appoint CPA.
Written Appointment
CPA commits local work only after the written instruction confirms the represented interest, service scope, and responsible desk.
Paymaster and Funding
State the paymaster, invoice recipient, and any advance-funding requirement before CPA places the order.
Cost Approval
Name the person authorised to approve the quoted cost, waiting, changed scope and additional attendance.
Separate Service Scope
A vessel or cargo nomination does not automatically authorise owner-protective, crew, husbandry, survey, spare, NVOCC or ISO tank expenditure.
Authority Between Parties
If one company approves cost for another, state that authority clearly before CPA places the order.
Bangladesh Desk
Operating Location Must Match the Instruction
Mongla
CPA checks each river, berth, mooring, or service assignment against the vessel’s actual position.
Matarbari
Accepted only against a confirmed vessel, facility or project assignment with a clear local interface.
Appointments are accepted only for the published operating routes stated on the relevant service page.
FAQs
Principal Appointment Questions
A shipowner, charterer, ship manager, NVOCC principal, ISO tank principal, crew manning company, or another authorised party may appoint CPA for the relevant local service. The instruction should identify the represented interest, required service, and approval contact.
No. A quotation or PDA records the information and assumptions available at that time. CPA places local services only after the written appointment confirms the scope, payer, approvals, and any required funding.
Send the appointing company, represented interest, required service, vessel or equipment reference, Bangladesh location, timing, paymaster, approval contact, and the immediate action required from the Duty Desk.
Only where the written instruction confirms that authority. CPA does not assume that an owner, charterer, manager, receiver, or manning company can commit another party to a separate cost.
Use the public form for the non-confidential first brief. The Duty Desk will confirm the business channel for passports, medical records, bank details, contracts, manifests, and other confidential records.
CPA acknowledges the instruction, identifies missing facts, raises costs requiring approval, reports the live operating position, and closes with the agreed service records and any item still outstanding.