Service Scope & Responsibility

Know who controls each line on the Bangladesh call file. Chittagong Port Agent (CPA) manages the appointed local work. The principal, vessel, authorities and external parties control their own decisions and duties.

APPOINTED SCOPE
Appointing principal and paymaster
RESPONSIBILITY LINE
CPA local coordination scope
APPROVALS
Authority, carrier and provider duties
Responsibility Map

Who Instructs, Approves and Controls the Work

The cards identify who instructs CPA, who approves costs, who holds vessel authority and who controls external decisions.

Principal and Paymaster

The principal defines the service, represented interest, reporting recipients and approval authority. The paymaster confirms funding, approved costs, remittance instructions and the account recipient.

Master or OOW

The Master or Officer of the Watch holds vessel-safety, bridge, passage, access and onboard-work authority at all times.

Authorities and External Parties

Authorities and external parties control decisions within their statutory, commercial or technical roles. CPA follows their confirmed positions, reports exceptions and closes the local file.

Port Services

Choose the Service That Owns the Instruction

Each service has its own appointment, approval line, reporting output and close-out record.

Shipping Agency

Vessel-call appointment from nomination and PDA through clearance, movement reporting, SOF and voucher control, and Final DA close-out.

Review Shipping Agency scope →

Crew Change

Sign-on and sign-off feasibility, authority status, flights, hotel, road transport and vessel transfer where required.

Review Crew Change scope →

Boundaries

What CPA Handles and Who Retains Control

CPA works within the accepted instruction and records the local status. The parties below control their own decisions, methods and statutory duties.

Port, cargo and clearance operations

Authorities, pilots, terminals and facilities control port movement, berth allocation, security and acceptance. Importers, exporters and C&F agents retain goods declarations and Customs formalities. CPA follows the interfaces and reports the confirmed position.

Technical, survey and equipment work

Surveyors and technical providers retain their methods, execution, measurements, findings and specialist records. The principal or carrier retains freight, routing, carriage and equipment decisions. CPA coordinates the approved attendance, status, evidence and local close-out.

Cost commitment

CPA refers third-party costs for written approval before commitment unless the instruction permits immediate safety action.

Public-form privacy: Send only the first operational brief. CPA will confirm the secure route for passports, medical records, bank or contract files, manifests and other confidential documents.

Not sure which service owns the file?

Send the vessel, shipment, tank, crew or project reference and the immediate action required. The Duty Desk will identify the correct service.

Send Initial Brief →
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